MA BOOKING
Q : Who can make a reservation?
A: The person making the reservation must be at least 18 years of age, be legally capable of contracting in accordance with our general rental conditions and must guarantee the truthfulness and accuracy of the information. Minors must be accompanied by their legal guardian.
REGULATION, PAYMENT
Q: What payment methods do you accept?
A: We accept payment by bank card (by telephone or on our website), bank checks, bank transfers, as well as holiday checks.
Q: How should I pay by check or holiday vouchers?
A: For any payment by checks or holiday vouchers, send them to the following address:
Lake Camping
885 Tallard Road
05110 Curbans
If you wish to pay your balance by check / holiday vouchers, it is imperative that we receive it 45 days before the start of your stay.
For any sending of holiday vouchers we recommend sending by registered letter with acknowledgment of receipt.
Q: Can I pay in installments?
A: The 25% deposit must be paid in full when booking.
It is possible to stagger the payment of the balance, as long as your balance is paid no later than 45 days before the start of your stay.
To do this, click on the same link as for the balance and indicate the amount of payment you want to make.
Q: I have support for my works council, what should I do to have a certificate or invoice?
A: After your stay, we will be able to issue a certificate of stay and a paid invoice upon request.
The file must be made in the name of the beneficiary. No modification can be made.
Before the stay you can also provide them with your booking confirmation.
FOLLOW, MODIFY OR CANCEL MY BOOKING
Q: How can I modify my reservation?
A: For all modifications or even the general conditions of sale: Terms of the campsite
Q: How can I cancel my reservation?
A: For any cancellation or even the general conditions of sale: Terms of the campsite
In case of subscription to cancellation insurance, we invite you to consult the general cancellation conditions: CGA insurance
RESERVATION CONFIRMATION, VOUCHER
Q: I have not received confirmation of my reservation or the voucher, what should I do?
A: Check your spam. You can request his removal by sending an email to: info@au-camping-du-lac.com
CANCELLATION INSURANCE
Q: What does the Cancellation / Interruption insurance cover?
A: The insurance covers you for a cancellation or an interruption of the stay. For more info, see the general conditions of cancellation of the insurance: CGA insurance
TAXES FROM STAY
Q: Why do I have to pay tourist taxes?
A: They are established in almost all tourist sites and are collected on behalf of communities of municipalities. You must therefore pay it. They are very variable according to the communities of communes, which fix the amount, taxable persons (adults) and the periods of collection.
SCHEDULESARRIVAL
Q: What are the arrival and departure times?
R: Low season: Arrival between 15 p.m. and 19 p.m. and departures between 9 a.m. and 11 a.m.
High season: Between 15 p.m. and 19 p.m. and departures between 8 a.m. and 11 a.m.
SHEETS AND COVERS
Q: Do the beds have blankets and pillows?
A: Yes, all our rentals (mobile homes and caravans) are equipped with pillows and blankets or quilts.
Q: Are sheets and towels provided?
A: Bed linen is not provided, however you can rent sheets. The bathroom linen is not provided.
CAPACITY OF THE'ACCOMMODATION
Q: How many people are possible per accommodation?
A: For security and insurance reasons, it is forbidden to exceed the number of occupants provided for when booking.
The campsite manager will refuse anyone, other than those provided for at the time of booking, even if he offers to pay a supplement. The reservation forms must imperatively mention the names, first names and dates of birth of all the occupants (including the baby or babies under three years old).
Q: Is a baby considered a person?
A: A baby is actually considered a whole person.
VEHICLES
Q: How many vehicles are allowed per booking? Where can I park?
A: Only one vehicle is included in the rental of an accommodation, all additional vehicles are payable whether it is on the pitch (if space allows without disturbing the neighbors) or on the campsite parking lot.
ANIMALS
Q: Do you accept animals?
A: Dogs are allowed (except category I and II dogs), dog owners must ensure that it does not harm the campsite (noise, excrement, ramblings). All other animals are prohibited.
Exceptionally, the customer may ask (when booking), permission to bring a cat.
BARBECUE
Q: Is it possible to use barbecues?
A: Collective barbecues with charcoal are installed in the campsite. The only individual barbecues allowed are gas ones.
The use of electric barbecue is prohibited.
INTERNET
Q: Is Wifi present in the campsite?
A: Wifi is present on the campsite, for 99% of the pitches, only one connection per pitch for a single device.
The quality of internet connections may vary depending on the establishment's hours and attendance.
